Terms of Service

Oxora is a brand of Oxora Care Limited, a company incorporated in Hong Kong. Oxora Care Limited owns and operates this website (oxoracare.com) and our store at shop.oxoracare.com.

By accessing or using either site, or by purchasing our products, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

Oxora products are cosmetic skincare products designed to support the skin’s microenvironment. They are not medicines, drugs, or medical devices. Product descriptions, including references to MEM-Activated Water™, describe the cosmetic function of the product.

We make every effort to display product colours and images accurately. However, actual product appearance may vary slightly from images shown on the website.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

Placing an order creates an order record with us; it is not a completed sale. We check every order before we dispatch it, and we may decline or cancel one, for example if an item is out of stock, or the delivery address is outside Hong Kong. If we cancel an order you have already paid for, we refund it in full.

Orders are placed in our online store at shop.oxoracare.com. We check availability before opening payment. Prices and the final total are shown in Hong Kong dollars at checkout.

Prices are shown in Hong Kong dollars. You choose how to pay at the checkout: FPS, credit card, WeChat Pay, Alipay, PayMe, UnionPay or Octopus. Payment is taken on our payment provider's own page, so no card or wallet details are entered on this site, and none are ever held by us. Your order is confirmed as soon as your payment reaches us.

We reserve your selected bottles for 15 minutes after the order is created. If that reservation expires, availability must be checked again before a new payment attempt. Payments already submitted are still checked; please avoid paying twice.

After payment is confirmed, we send your order to D2, our fulfilment provider, to arrange delivery by SF Express. If payment arrives after a reservation expires and we cannot fulfil the order, we will contact you and refund the payment in full.

The order page we open at checkout is the record of your order. Anyone holding that link can see the order, so treat it as private. Keep it. It carries the amount, the payment details and the current status. If you lose it, email info@oxoracare.com with your order reference and we’ll send it again.

We deliver within Hong Kong only, by SF Express. We dispatch within 2 working days of confirming your payment, and delivery then takes a further 3–5 working days. Delivery is a flat HK$30, and free on orders of HK$600 or more.

We can’t take a bottle back because you have changed your mind. It ships sealed, and skincare we have had back can’t go on to anyone else, so tell us about your skin before you order and we will point you to the formula that fits.

If your order arrives damaged or defective, or we sent the wrong item, email info@oxoracare.com within 7 days of delivery, with your order reference and a photo of the problem. We will send a replacement at no cost to you, and if we can’t replace it, we will refund you in full. This does not affect your rights under Hong Kong law.

Any refund we owe you is made in Hong Kong dollars, back to the account you paid from. The full delivery and returns policy is on our Shipping & Returns page.

All content on this website, including text, images, graphics, logos, the Oxora name, MEM-Activated Water™, and product names, is the property of Oxora Care Limited and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Oxora products are provided “as is.” We do not guarantee specific results from using our products. Individual results vary based on skin type, condition severity, and usage patterns.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Oxora Care Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim arising from these terms or your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.

These terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

We may update these terms from time to time. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance.